Research on the Influencing Factors of Knowledge Service Quality of E-government Portal Based on Service Encounter postprint

Abstract: [Purpose/significance]From the perspective of user perception, a model of influencing factors of knowledge service quality based on e-government portals for service encounter is constructed, which lays the foundation for the optimization of e-government portal knowledge service quality.[Method/process]A hypothesis model for the encounter quality influencing factors of e-government portal knowledge services was constructed through questionnaire survey. The hypothesis model was tested and corrected using exploratory factor analysis, and the model of encounter quality influencing factors of the revised e-government portal knowledge service was discussed.[Result/conclusion] The model of the encounter quality influencing factors of e-government portal knowledge service was constructed. From the perspective of user perception, the composition of the influencing factors of encounter quality of e-government portal knowledge service was comprehensively analyzed.